Privacy Policy

We take privacy concerns seriously. That’s why we’ve designed our site so that you can browse freely without revealing your name – unless you choose to do so.

Talk Straight monitors the number of visits and time spent on this website to provide an indication of the helpfulness of this website (see below) and includes contact forms which contain fields for collecting the name, address, phone number and e-mail address of visitors. This information may be used to respond to any enquiries or complaints and process orders.

We may, in future, allow existing customers to access online billing through the Talk Straight site. Any information entered here may be used by Talk Straight, its associated companies, subsidiaries, agents and business partners for the purposes of managing your account. It may also be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing Talk Straight’s compliance with any regulatory rules/codes.

This information may also be used for offering contract renewals, research and statistical purposes and crime prevention. It may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration. Where this happens, we will ensure that anyone to whom we pass your information agrees to treat your information with the same level of protection as if we were dealing with it.

If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data and also that you have told them who we are and what we will use their data for, as set out in this notice.

The Talk Straight website may contain links to other websites. However, Talk Straight is not responsible for the privacy, practices or content of these other sites.


ePrivacy legislation requires us to tell you about our web cookies (sometimes called http cookies or browser cookies). The type of web cookie we use is a tracking cookie which lets us analyse how many people have visited our site, how people generally move around it and the popularity of each of our pages etc. Almost all commercial websites use an analytics tool that will depend on this type of cookie.

We also receive the analytics information that allows us to view which organisations are viewing our websites.

Specific Cookies Used

Google Analytics Cookies — These cookies are used to track how people use the site. These cookies include _utma, _utmb, _utmc, and _utmz.
Cookie Message — Once you have been informed about cookies, a cookie is stored to track that you have seen the message, and it won’t be shown again. This cookie is named icc_cookie_message.
WOW Analytics – WOW Analytics cookies provide further analytical information about the visitors and usage of our website. The WOW Analytic cookies are wow.lastVisit and wow.session

Remarketing and Targeting

We may use your information for remarketing purposes. This is a way for us to connect with you, based upon your past interactions with our website. Third-party marketing vendors, such as Google, may be used by us to perform remarketing services. As a result, these vendors may show our advertisements on other sites on the internet that you access. Any information collected is used only for remarketing purposes and will not be used by for any other purpose, unless explicitly stated.

We’re required by law to tell you that if you want to block cookies – you can. You’ll be able to find instructions for overriding automatic cookie settings on the internet. Once you’ve followed the appropriate instructions for your browser, you can come back to this site and the way you browse will no longer inform our research. Just be aware that by doing this, you might be changing the way your browser treats all cookies from all websites – not just ours. Depending on the level of privacy settings you choose, this may affect your ability to use some websites altogether, such as sites that remember items in your shopping basket while you continue to browse (because ‘remembering’ what you’ve selected on a previous page is only possible with cookies).

To learn more about cookies and how to manage them, visit

Thanks for reading and happy browsing!