Service Delivery and Support

From your first point of contact, through to your installation and service support, we have a dedicated and qualified team of experts at our UK based head office. Our experienced service delivery team is led by qualified PRINCE 2 staff, to ensure all of our service transfers run as smoothly and seamlessly as possible.

Technical support is provided by either our fully qualified partners or our own UK-based technical service team. We never outsource any of our staff or maintenance. All engineers are officially accredited with our hardware vendors assuring you and your IT support company of the best service at all times. Any broadband equipment that we provide is covered by warranty and, in the unlikely event you should suffer a hardware failure, Talk Straight will take total financial and technical care to resolve the issue.

Customer Portal
The customer portal gives you instant visibility of up-to-the-minute statistics on your broadband usage. You’ll be more informed about the traffic on your network, allowing you to pro-actively manage your requirements.
 

Technical Support
Our Technical Support Helpdesk is open 8am to 6pm Monday to Friday.
Call 011 33 222 333 and choose option 1 or email support@talk-straight.com

For emergency out-of-office issues, please ring the above number and you will be diverted to the on-call technician.

Service Delivery
For all queries relating to provisioning and installation please call:
011 33 222 333 and choose option 2 or email servicedelivery@talk-straight.com

Billing
For all billing enquiries please call:
011 33 222 333 choose option 4 or email billing@talk-straight.com