On 1 July Ofcom made some regulatory changes that meant we changed the way our customers are charged for calls to Non-Geographic Numbers (NGNs). The changes are designed to make the cost of calls clearer.
Calls made to 084/087/09/118 numbers across the UK will change from their current RRP structure to a split between a service charge and an access charge:
Welcome to Garry Drage who has just joined us, filling a newly created position with responsibility for driving sales for Talk Straight’s Direct Business and Mobile Channel. Garry has a wealth of knowledge in the mobile market having previously been Regional Sales Manager for 7 years with 02 Direct and before that held various sales roles with Orange. Garry had responsibility for staff split across 02’s Acquisitions and Account Management teams for the North of England, Scotland and Northern Ireland. With a background of taking worst performing sales teams to best performing sales teams, Garry is looking forward to keeping up his track record in taking the Talk Straight sales teams to the next level of excellence.
Garry is a keen kayaker and mountain biker and is married with three daughters.
As a corporate sponsor of the Leeds Rhinos, Talk Straight’s own David and Hayley spent the day at the Headingley Stadium to learn about what a typical day’s training is like for the Rhinos.
Leeds Rhinos hold the event once a year over the summer months to provide fans old and young with the chance to meet the team and get a taste for the gruelling training they have to undertake.
Participants learn how to warm up, tackle, pass and finally kick for a goal. The day can be tough, but luckily Dave and Hayley survived to have lunch with the Rhinos afterwards! Take a look at the pictures to how they got on on the day.
Following the success of 2014 conference, Thrive Yorkshire is back for 2015! The event will be held at The Craiglands Hotel, llkley on Thursday 24th September.
Thrive Yorkshire is the business growth conference that gives you practical tips, ideas and inspiration to GROW your business.
Opening the conference this year is: Chris Ives owner of Ilkley Brewery with Keynote speakers Kate Hardcastle award-winning business women, Founder of Inspire with Passion, Chris Allen Managing Partner at Blacks Solicitors, Deborah Ogden from Positive Impact, Simon Bedford from UKTI and Julia Felton, Founder of Business Horse Power.
As a member of Ilkley Business Forum, Talk Straight will be exhibiting at the event and will be on hand to talk to you about how you can improve your company’s telecoms. Whether you want faster broadband, a better way of handling calls or just want to save money, then we can help.
Come and see Brian and Jo on our stand for an informal chat and to learn more about the Government’s Superfast Britain grant scheme that could give you up to £3,000 towards having faster broadband installed at your premises.
To register your place click here
On Sunday 12th July, Talk Straight and Schools Broadband ran the Leeds 10K in aid of Childnet with our runners coming in with an average time of 1 hour!
Childnet is a charity that works directly with children and young people to equip them with the right knowledge and information to help them stay safe online. The charity works with young people from the ages of 3 to 18 as well as parents, carers, teachers and professionals; sharing e-safety advice and finding out about their real experiences online and the positive activities they are undertaking.
As a specialist ISP to education, we help schools make the most of online learning by protecting pupils from any inappropriate content that appears on the internet.
In 2014 we raised over £500 and with our donations matched by the Talk Straight directors we raised over £1,000 in total. We are looking to achieve this in 2015 and are just a short way off meeting our target!
There is still time to sponsor us using our Just Giving page at https://www.justgiving.com/Schools-Broadband-Talk-Straight/
Any donations large or small are always appreciated
Ofcom has introduced clearer calling rates for Non-Geographic Call Services aimed at consumers. Significant regulatory changes affecting the charging structure and costs of non-geographic numbers will come into effect on 1st July 2015.
One of the main changes is the separation of call charges into an access charge, set by the phone company originating the call, and a service charge set by the phone company terminating the call.
For further details please view this attachment.
After a hectic few months of building works, we’re finally here at our lovely new offices on Backstone Business Park in Ilkley! Ryan Hall, Rugby player for the Leeds Rhinos joined us to celebrate the opening, complete with the Challenge Cup!
Our new office is part of a new unit which has been specially converted from light industrial to state-of-the-art offices according to our own custom design. David Tindall worked closely with all of our staff to ensure that everyone had an input into the design and facilities.
“As a forward-thinking technology company we wanted to create a head office that’s exciting and comfortable to work in at the same time as being a highly-functional space that will maximise working efficiency. It’s taken a couple of months to convert the empty shell, but the whole office team are really pleased with the end result” he said.
Features include zonal air-conditioning, motion-controlled lighting, a grassed indoor picnic area, mobile controlled kettles, a shower and special ‘quiet’ relaxation areas for staff. Our new office will also house the control centre for our network operations team who look after the broadband for over 1,000 schools across the UK. Solar panels are in the planning by the end of the year to meet our strict environmental policy.
Tim Sedgwick, co-owner of Talk Straight commented on our company’s growth. “It’s been an incredible 8 years and despite tough economic times we’re proud to have flourished so well. As a company born in Ilkley it was always our intention to maintain our base here. Finding suitable office space for a growing company was challenging, but we’re delighted with our new building and position in the town. I feel extremely pleased that we’ve been able to bring new employment opportunities to the area, particularly for young people as there are very few technology companies in the locality. Our new offices have the capacity for up to 35 additional staff and I hope the company will continue to grow over the next few years.”
Our new office address is:
Units 2-4 Backstone Business Park
The Internet Services Providers’ Association (ISPA UK) has announced the finalists for the 2015 ISPAs, the UK’s premier and longest running internet industry awards which shows the true diversity and strength of the UK Internet industry.
Talk Straight and our specialist division, Schools Broadband are extremely pleased to have been shortlisted for the 2015 Security Award and the Award for Best Business Use of Cloud.
There are 44 shortlisted companies across the 15 categories announced, with two new broadband awards and more companies than ever entering the Best Superfast Broadband Award. The Customer Choice Award also had a record number of entrants seeking their customer’s ratings. With such a broad range of shortlisted providers, the ISPA Awards has a shortlist that represents the breadth of the UK Internet industry.
ISPA Secretary General Nick Lansman said “Congratulations to all those shortlisted for the 2015 ISPAs. With ISPA celebrating its twentieth anniversary, the long running ISPA Awards continues to reward those who help connect consumers and businesses and underpin our economy and society. These awards are the most rigorous and independent in the sector, with millions of tests carried out and direct input from customers. I look forward to the unveiling of the winners in July.”
Entrants in the broadband and hosting categories underwent two months of rigorous testing by ISPA’s technical testing partners, thinkbroadband, while Malden Electronics carried out the testing for Best VoIP. Using these results, and the written entry forms, an independent panel of industry veterans will decide the winners. Only those companies that entered and subjected themselves to the technical testing or submitted a written entry form have been shortlisted.
The 2015 ISPAs ceremony will be held in the prestigious Brewery in the City of London on Thursday 2nd July.
As a provider of a NGCS there are some important changes that we need to make you aware of. These changes come into effect this year and will impact any organisation that uses 0800x, 084x, 087x, 09 or 118 services.
From 1st July 2015 all companies and individuals that own these numbers will be required to advertise the cost of calling non geographic number in a particular format to ensure you do not fall foul of Ofcom, PhonePayPlus and the Advertising Standards Agency.
Freephone numbers, 0800, 0808 and 116 calls made from mobiles will be free to the caller – just like they are today from fixed lines. Where you offer these 0800, 0808 and 116 freephone numbers you will pay the cost of delivering the call to your service. This means if you offer freephone numbers the cost of these will increase from 1st July 2015.
The cost of calling 084x, 087x (including 0845 and 0870), 09 and 118 numbers will be split into two parts:
To view these changes in a pdf document click here.
Companies are advised to:
Your new pricing information must be ready to go in your advertising, promotional material and communications from the point of the change, which is expected to be on the 1st July 2015.
If you wish to review the changes in more detail there is a very useful website that can be accessed by going to http://www.ukcalling.info/industry.
Today’s Yorkshire Post Business section features our own Finance Director and joint company owner, Tim Sedgwick as he talks about the Leeds Rhinos in ‘My Passion’.
My re-discovery of rugby and love of the Rhinos.
I suppose you could say that I only really became passionate about rugby about 10 years ago. I’ve always been a lover of competitive sports, watching more often than playing, although my slightly bent nose and eyebrow scar do lay testament to my days playing rugby at school.
My first experience of watching rugby at Headingley came when I was very young and couldn’t even see over the wall. I’d been taken by my dad, a Leeds man and salesman who spent most of the week travelling up and down the country. Dad told me the reason I was going was so that in the future I could tell people I had once seen Lewis Jones play! It was a very sad day when my father passed away when I was just 10. My mother used to enjoy taking me to test match cricket at Headingley but I never really thought about watching live Rugby League again, although I have always looked for the Rhinos’ results and watched them on TV. As time wore on I became more engrossed in football, supporting Leeds United.
Around ten years ago I was becoming increasingly disillusioned with football, in particular with the behaviour of the players and managers, plus the attitude of FIFA. I’d started to watch Rugby League again on Sky and immediately felt enthused by it. It wasn’t long before I was back at Headingley, once again enjoying the live matches.
It’s a hard game: fast, relentless and very demanding of the players. The atmosphere at a rugby match is also very different to football. The game may be extremely physical but with very few exceptions the players and coaches behave with dignity and respect. I find it inconceivable that I will ever see at a Rugby League match the touchline antics displayed by football managers. This attitude is carried through to the fans, with fans of both teams mixing before and after a match. Fans are just there to enjoy the game and it’s a much better environment for families.
I have taken quite a few people, who have never been before, to Headingley to watch the Rhinos. Their reactions after the game have ranged from “much better than football” through “that was great, when can we come again?” to “How do I buy a season ticket?”! I would encourage anybody who has never been, to go along to Headingley to watch a Rhinos game. You won’t be disappointed.
As well as setting standards on the pitch, Leeds Rhinos are a really well-run organisation, where the attitudes of hard work, team work and always giving everything to the job runs throughout the club. Personally, with a business to run, I consider that there is a lot I can learn from them. I cannot think of a better example of why I love the club and the game so much than something which happened to me back in 2012. I was in the Long Bar at Headingley waiting for the team to return from Old Trafford after having won the Grand Final (yet again). The team were walking past me into the room with the trophy. I was joining in the applause and I just happened to say “Fantastic”. Danny McGuire, a real star of the game by any definition you could choose, turned round and thanked me. That, to me, says everything you need to know about a great club and a great game.
Tim presenting a cheque to Neil Kaiper Holmes, Chairman of the Leeds Rhinos Foundation in 2014. On the right: Training with the Rhinos on their annual fun training day at Kirkstall Road.