The Talk Straight customer portal provides a range of real-time reports on your telecoms and internet services, 24 hours a day.
It has been developed to improve the efficiency of our service, giving you instant visibility of up-to-the-minute statistics on circuit status, bandwidth usage, latency, jitter and packet loss. The portal contains information at a level of detail relevant to Network Managers but there are also simplified reports, giving an overview of your service in a traffic light format.
Having access to the portal will mean that you’re much more informed about the traffic on your network. You’ll also be able view realtime notifications of service status and raise faults, as well as view open tickets and their resolution progress. To start using the portal, you can register as a new user here or by clicking the ‘log in’ button at the top of the Talk Straight website.
Our offices will be open as normal in the run up to Christmas (except Friday 18th when we will close early) and will be open during the following times over the Christmas period.
Friday 18th December 8am – 3.30pm. Technical Support will be open until 5pm.
Thursday 24th December 8am – 2.30pm. Technical Support will be open until 5pm.
Friday 25th December – Closed – Public Holiday
Saturday 26th December – Closed
Sunday 27th December – Closed
Monday 28th December – Closed – Public Holiday
Tuesday 29th December – Closed
Wednesday 30th December – Closed
Thursday 31st December – Closed
Friday 1st January – Closed
Saturday 2nd January – Closed
Sunday 3rd January – Closed
Monday 4th January – open for business as usual
We will be providing an emergency support service from 8am – 6pm on December 29th, 30th and 31st. Please phone 01133 222 333 (option 1) to speak to our on-call engineer. In addition, we will be providing an emergency service during public holidays, weekends and evenings for leased line outages. Please use the above telephone number. Emails sent to email@example.com will only be reviewed periodically.
For more information about the cut-off dates for the ordering of lines, SIM cards or mobiles, please contact our Service Delivery Team on 0113 3 222 333 option 2 or send an email to firstname.lastname@example.org.
With 74% of small businesses suffering a security breach last year, cyber-attacks are still a clear and present danger and as the threats continue to evolve, it’s important that SMEs adapt their security methods to tackle these new dangers.
David Tindall, our managing director provides some tips on how your business can stay secure in cyberspace. Talk Straight is one of just a handful of Fortinet’s accredited managed security service providers in the UK, bringing new standards in internet security for the SME sector.
According to the 2015 HM Government Information Security Breaches Survey, 50% of the worse breaches within the last year were caused by inadvertent human error. Educating your employees on the dangers and the preventative steps that can be taken will immediately lower your risk of suffering a major security and information breach. Every year, more and more SMEs (63%) provide ongoing security awareness training to their staff, hopefully, this trend will continue. If you’re looking for a good resource to start with, try the Department for Business, Innovation & Skills’ survey report.
The tools to tackle cyber-attacks are worth their weight in gold. The average price of a single breach is continuing to soar, with damage to a small business costing anywhere between £75k and £311k. For a larger business, that cost can rise into the millions. Upgrade and improve your defences and ask your current ISP about managed security services (MSS).
With an established monitoring strategy and supporting policies, your SME will be better prepared. A sudden and irregular change in network traffic is often a key indicator of an attack. Monitoring your web traffic is a useful habit to get into. It allows you to quickly identify unusual levels of activity and take the appropriate action. Your ISP will be able to monitor and alert you to security threats.
59% of businesses expect to suffer more security incidents in the next year. This can be due to a number of external circumstances, but perhaps the most common is that without staying abreast of developments, the ever-changing and evolving nature of cyber-threats can leave your business vulnerable. Be aware of the changes and potential new threats.
If you are unfortunate enough to suffer a cyber-attack, reacting properly and swiftly can save your business time and money. Do you have protocols in place? If so, do your staff understand them? Offsite back-ups and mirrored servers are just a couple of methods you can utilise to help prevent irreversible loss of data.
This year, Talk Straight will be exhibiting on stand 59 at Sandown Racecourse on 7 and 8 October.
The Convergence Summits have been running for 14 years and are the only Channel events of their kind in the UK. They bring together suppliers to the Channel giving visitors the opportunity to meet new and existing partners while assessing and comparing products, services and technology. The summit will include a comprehensive seminar program running alongside the exhibition, in which our own MD David Tindall, will join an expert panel to discuss securing revenues in security.
Attendance is completely free and the show is open to everyone in the Comms, IT and Mobile Channel. You can register now right here.
Scott Pickard joined Talk Straight as a Customer Technical Support Apprentice Engineer via Estio Training a year ago and is due to complete an Advanced Apprenticeship for IT, Software, Web and Telecoms Professional in November 2015.
He was invited to attend an Apprentice Inspiration Event hosted by LCF Law in Bradford and was asked to sit on the panel with other apprentices. The aim of the event was to bring the benefits of apprenticeships to the attention of local companies. A “question time” session gave companies the opportunity to ask the apprentices questions, giving them a better understanding of how the schemes can benefit both businesses and young people.
Scott, an apprentice in the Customer Technical Support Department at Talk Straight was joined by an apprentice joiner, electrician, two apprentices in law and one in social services. All the apprentices agreed that there needs to be an increase in awareness amongst young people as to the availability and variety of apprenticeships. Many people make the assumption apprenticeships are based on traditional practical jobs such as plumbing and joinery, however the event clearly showed that is no longer the case.
Apprenticeships vary from level 1NVQ to level 5NVQ and can take anything from 1 to 4 years to complete. Generally apprentices spend 1 day of the week doing college work, or in Scott’s case a total of 12 weeks off-site at Estio Training.
Scott said “The good thing about doing my apprenticeship is that it has broadened my horizons. Before, I was focussed on wanting to work in software development, whereas now I have realised that actually there are lots of interesting roles within IT that I would like to pursue further.”
Talk Straight will be one of two headline sponsors for the 4th annual Addingham Beer Festival, running from 2nd – 3rd October.
The celebration of real ale, held at the Memorial Hall in Addingham, has received our sponsorship for the last 3 years and raises funds for worthy local causes, having donated £11,500 across 17 causes in 2014.
David Tindall, Managing Director of Talk Straight, said; “It’s a pleasure to be able to support worthy community events like the Addingham Beer Festival, which brings local people together and raises valuable funds to support important causes in Addingham.
“As a proud Yorkshire company, we’re always delighted to support our local community. With beers from so many reputable breweries across Yorkshire and further afield, we look forward to enjoying an excellent pint or two this weekend!”
If you’d like to join us at the festival, send an email to email@example.com. We have a number of complimentary tickets available.
Following the success of 2014 conference, Thrive Yorkshire is back for 2015! The event will be held at The Craiglands Hotel, llkley on Thursday 24th September.
Thrive Yorkshire is the business growth conference that gives you practical tips, ideas and inspiration to GROW your business.
Opening the conference this year is: Chris Ives owner of Ilkley Brewery with Keynote speakers Kate Hardcastle award-winning business women, Founder of Inspire with Passion, Chris Allen Managing Partner at Blacks Solicitors, Deborah Ogden from Positive Impact, Simon Bedford from UKTI and Julia Felton, Founder of Business Horse Power.
As a member of Ilkley Business Forum, Talk Straight will be exhibiting at the event and will be on hand to talk to you about how you can improve your company’s telecoms. Whether you want faster broadband, a better way of handling calls or just want to save money, then we can help.
Come and see Brian and Jo on our stand for an informal chat and to learn more about the Government’s Superfast Britain grant scheme that could give you up to £3,000 towards having faster broadband installed at your premises.
To register your place click here
Talk Straight Group has announced the naming of its wholesale division as TS Wholesale, and Clive Stone has been selected to grow this arm of the business.
Now in their 8th year, with just short of 50 members in their talent pool, Talk Straight Group provide the B2B market with leading edge connectivity and mobile via Talk Straight Ltd. They also provide world leading content filtering and network protection to over 1000 schools under the Schools Broadband name which is one of the fastest growing ISPs in the education market.
With business going well, and an increased presence in the Partner Channel throughout 2014/15, Dave Tindall, Managing Director said, “Business is good. The company is going from strength to strength and the separation of our wholesale division has been part of a long-term strategy. Having invested heavily in a new carrier grade network, now is the right time to dedicate increased focus on our wholesale division. We needed to make sure we appointed the right person for the job and I firmly believe Clive is that man.”
Having started at the bottom in IT Support, for a locally based SME support company, within six months Clive’s natural talents had catapulted him to take care of the majority of customers in Account Management. Shortly after, Clive moved onto an international layer 2 provider, specialised in Remote Peering. Within a short time he was in charge of the company’s global sales force which, if you have met Clive you will understand why.
He has spent the last 4 years providing connectivity throughout the world for various international networking companies, where long term implementation projects were not unusual. He has also helped expand networks into North and South America – helping to expand the company’s footprint and market reach in those regions. Additionally, Clive helped to establish the IX Manchester Steering Group for Network Operators in the UK, which with the help of the Steering Committee and LINX, continues to grow today.
He looks, sounds and speaks like an engineer, but one with a very astute commercial head on his shoulders.
He has a very clear strategy for TS Wholesale aiming to attract talent from a global stage by building on existing networks and products and reaching out to new audiences.
Clive says “This is a market that changes daily. What one major company does can affect the whole industry.” But that’s Clive’s passion along with his dedication to improve the end-user experience. He added “letting customers understand what your capabilities are, together with understanding their requirements is a simple formula that has always worked well for me and my customers. And one I intend to use to take TS Wholesale to the next level. We have a world class platform at our disposal, and one that will help drive revenues not just for us, but our partners and customers too.”
Talk Straight is delighted to announce Rob Reid has joined their 45 plus strong team as Manager of their Mobile division.
Rob brings a fresh perspective to Talk Straight Mobile together with a wealth of knowledge drawn from the two main UK network operators. With seven years at O2 and one year with EE, Rob has been responsible for B2B mobile direct sales, and the implementation of large-scale projects.
He played a key role in transforming O2’s under-performing North East Sales Team to becoming one of the highest performing teams, recognised by the National Sales Awards by being shortlisted back in 2011.
Rob says of his move to Talk Straight, “The mobile industry is part of an aggressive market, therefore it’s good to be with a company that has a clear differentiator. Talk Straight’s commitment to easy straight forward customer processes, first-rate customer service, plus their excellent deals gives me confidence we have exactly the right product offering to compete successfully within such a competitive market.”
Married with two daughters, Rob is a keen all round sportsman with a single figure golf handicap, who in his younger years had a flirt with professional football.
On 1 July Ofcom made some regulatory changes that meant we changed the way our customers are charged for calls to Non-Geographic Numbers (NGNs). The changes are designed to make the cost of calls clearer.
Calls made to 084/087/09/118 numbers across the UK will change from their current RRP structure to a split between a service charge and an access charge: